[et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” background_position=”top_center” width=”100%” custom_padding=”50px||50px||true|false” global_colors_info=”{}” theme_builder_area=”et_body_layout”][et_pb_row custom_padding_last_edited=”on|tablet” admin_label=”Headline Row” _builder_version=”4.19.0″ _module_preset=”default” width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_padding_tablet=”|5%||5%|false|false” custom_padding_phone=”|5%||5%|false|false” global_colors_info=”{}” theme_builder_area=”et_body_layout”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”et_body_layout”][et_pb_text _builder_version=”4.22.2″ _dynamic_attributes=”content” _module_preset=”default” text_font=”Euclid Circular B Semibold|||on|||||” text_font_size=”10px” text_line_height=”1.4em” header_3_font=”Euclid Circular B – Regular||||||||” header_3_text_color=”#505050″ header_3_font_size=”20px” header_3_line_height=”1.1em” max_width=”675px” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||3px||false|false” global_colors_info=”{}” theme_builder_area=”et_body_layout”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJjYXRlZ29yeSJ9fQ==@[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ _dynamic_attributes=”content” _module_preset=”default” text_font=”Euclid Circular B Semibold||||||||” text_font_size=”12px” text_line_height=”1em” header_3_font=”Euclid Circular B – Regular||||||||” header_3_text_color=”#505050″ header_3_font_size=”20px” header_3_line_height=”1.1em” max_width=”675px” module_alignment=”center” custom_margin=”0px||10px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}” theme_builder_area=”et_body_layout”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9kYXRlIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJkYXRlX2Zvcm1hdCI6ImRlZmF1bHQiLCJjdXN0b21fZGF0ZV9mb3JtYXQiOiIifX0=@[\/et_pb_text][et_pb_text admin_label=”Headline” _builder_version=”4.22.2″ _dynamic_attributes=”content” _module_preset=”default” text_font=”Euclid Circular B Semibold||||||||” text_text_color=”#505050″ text_font_size=”34px” text_line_height=”1.1em” header_font=”Euclid Circular B – Semibold||||||||” header_text_color=”#FFFFFF” header_font_size=”42px” header_line_height=”1.1em” background_enable_color=”off” width=”100%” max_width=”675px” module_alignment=”center” custom_margin=”0px||20px||false|false” custom_padding=”0px||0px||true|false” header_text_shadow_style=”preset1″ header_text_shadow_color=”rgba(0,14,46,0.29)” global_colors_info=”{}” theme_builder_area=”et_body_layout”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@[\/et_pb_text][et_pb_text module_id=”news_subhead” _builder_version=”4.22.2″ _module_preset=”default” text_font=”Euclid Circular B Regular||||||||” text_font_size=”20px” text_line_height=”26px” header_3_font=”Euclid Circular B Semibold||||||||” header_3_text_color=”#505050″ header_3_font_size=”20px” header_3_line_height=”26px” max_width=”675px” module_alignment=”center” custom_margin=”||10px||false|false” custom_padding=”||20px||false|false” hover_enabled=”0″ custom_css_main_element=”line-height: 26px !important;” global_colors_info=”{}” theme_builder_area=”et_body_layout” sticky_enabled=”0″]<\/p>\n
AXS Director of Ticketing Paul Newman discusses the positive environmental impact of their award-winning third-party integration system, rolled out at The O2, OVO Arena Wembley, American Express present BST Hyde Park and Luno Presents All Points East.<\/span><\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/solutions.axs.com\/uk\/wp-content\/uploads\/sites\/3\/2023\/10\/Millennium-Dome-2000×1000-1.jpg” title_text=”Millennium-Dome-2000×1000-1″ align=”center” _builder_version=”4.22.2″ _module_preset=”default” min_height=”100%” overflow-x=”hidden” overflow-y=”hidden” custom_margin=”||50px||false|false” custom_margin_tablet=”|-5.5%|50px|-5.5%|false|true” custom_margin_phone=”|-5%|50px|-5%|false|true” custom_margin_last_edited=”on|tablet” custom_padding_tablet=”|||0%|false|false” custom_padding_last_edited=”off|tablet” hover_enabled=”0″ border_radii=”on|8px|8px|8px|8px” border_radii_tablet=”on|0px|0px|0px|0px” border_radii_phone=”on|0px|0px|0px|0px” border_radii_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”et_body_layout” sticky_enabled=”0″][\/et_pb_image][et_pb_text admin_label=”Article Body” _builder_version=”4.22.2″ _module_preset=”default” text_font=”Euclid Circular B Regular||||||||” text_font_size=”18px” text_line_height=”1.5em” header_font=”Euclid Circular B Semibold||||||||” header_2_font=”Euclid Circular B Semibold||||||||” header_3_font=”Euclid Circular B Semibold||||||||” header_3_text_color=”#505050″ header_3_font_size=”20px” header_3_line_height=”1.2em” header_4_font=”Euclid Circular B Semibold||||||||” max_width=”675px” module_alignment=”center” custom_padding=”10px||||false|false” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”et_body_layout” sticky_enabled=”0″]<\/p>\n LONDON, ENGLAND<\/strong> \u2014 Though the Covid crisis brought several, ongoing challenges, the hiatus of events also gave space for many of us to carefully assess our businesses models to try and find ways to innovate and improve for when customers returned.<\/p>\n One area we felt needed focus was the barrier venues and customers often face around ticket delivery, which is especially prevalent in the UK\u2019s allocational venue model, making it difficult for venues and concert goers to migrate to a completely digital experience and negating the need for hard stock tickets. The nature of the UK concert industry means that allocations for even one music venue can be split across various ticket agents, with a vast percentage of tickets being printed, then sent on long courier journeys around the country, resulting in multiple concerns \u2013 from delays to delivery to those of an environmental nature. AXS and its venue partners agreed that there had to be a better option, for fans and artists who care as much about sustainability and consumer experience as we do.<\/p>\n In early 2019 we launched our new mobile ticket AXS Mobile ID, overseeing its implementation in two of our highest profile UK venue partners \u2013 The O2 and OVO Arena Wembley. AXS Mobile ID introduced a mobile ticket with a genuine rotating barcode, linked to a fan\u2019s identity, that refreshes every 59 seconds.\u00a0<\/p>\n We recognise the need for fans to be able to transfer or sell tickets, either to friends and family, or to other fans when they can no longer attend a show. That\u2019s why AXS Mobile ID has integrated functionality allowing ticket holders to either transfer tickets peer-to-peer, or relist them, capped at 10% above the original purchase price on AXS Official Resale, providing a fair priced, secure resale ticket option to the venue\u2019s customers.<\/p>\n All positive steps; however, a percentage of people still came to the venues with hard stock or e-tickets sold by competing ticketing companies, working in conjunction with a show\u2019s promoter. Such tickets could easily be sold on secondary sites leading to negative fan experiences such as unfulfilled or even fraudulently issued tickets. We realised that what we had done so far was only solving part of the problem and we needed to bring all parties together to fully fix it.\u00a0<\/p>\n The key to finding this fix has been teamwork \u2013 with our venue partners, and also our competitors in the ticketing space. To make a venue 100% digital, we needed to ensure everyone was working together. As such we took the step of opening up our API to our competitors and worked on rigorous data sharing agreements to ensure the safety of customers details.\u00a0<\/p>\n Thanks to the newly forged third-party integrations, customers who purchase from allocational agents now receive and access their tickets through the venue\u2019s own mobile app \u2013 instantly removing the need for duplicates, postage or separate queues on show night. This is a global first in wider industry relations and technological integration and in positive green news, the integration of one company alone is projected to save over 27kg of CO2 per year.<\/p>\n As the country came out of Covid restrictions, we tested this new technology on one of the first returning shows at The O2 \u2013 17,000 people who purchased across different ticketing agents were seamlessly scanned into the venue through the venue\u2019s app. Furthermore, within six months, the venue had distributed 200,000 digital tickets, with an additional 80,000 moved from paper stock to digital for The O2 premium ticket holders in the same period.<\/p>\n As we look to the future, we see venues across the UK moving to a 100% digital model, helping them become contactless and gaining a greater understanding of who is at their venue on a show night.\u00a0<\/p>\n This award-winning AXS third party integration system is great for our clients but also the companies we\u2019ve integrated with. It\u2019s made us greener, cut down on hard stock and made our customers happier with a much easier and safer experience on event day.<\/p>\n It just shows what we can do when we work together to put customers first!<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" AXS Director of Ticketing Paul Newman discusses the positive environmental impact of their award-winning third-party integration system, rolled out at The O2, OVO Arena Wembley, American Express present BST Hyde Park and Luno Presents All Points East.<\/p>\n","protected":false},"author":2,"featured_media":813,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[18,19],"tags":[],"class_list":["post-812","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcement","category-news"],"_links":{"self":[{"href":"https:\/\/solutions.axs.com\/uk\/wp-json\/wp\/v2\/posts\/812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solutions.axs.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solutions.axs.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solutions.axs.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/solutions.axs.com\/uk\/wp-json\/wp\/v2\/comments?post=812"}],"version-history":[{"count":0,"href":"https:\/\/solutions.axs.com\/uk\/wp-json\/wp\/v2\/posts\/812\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solutions.axs.com\/uk\/wp-json\/wp\/v2\/media\/813"}],"wp:attachment":[{"href":"https:\/\/solutions.axs.com\/uk\/wp-json\/wp\/v2\/media?parent=812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solutions.axs.com\/uk\/wp-json\/wp\/v2\/categories?post=812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solutions.axs.com\/uk\/wp-json\/wp\/v2\/tags?post=812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}