{"id":1643,"date":"2026-01-29T12:41:48","date_gmt":"2026-01-29T20:41:48","guid":{"rendered":"https:\/\/solutions.axs.com\/us\/?p=1643"},"modified":"2026-04-21T08:58:06","modified_gmt":"2026-04-21T15:58:06","slug":"insight-2026-recap","status":"publish","type":"post","link":"https:\/\/solutions.axs.com\/us\/2026\/01\/29\/insight-2026-recap\/","title":{"rendered":"Insight 2026 Recap: Key takeaways from AXS\u2019s annual partner conference"},"content":{"rendered":"

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Over three days in Los Angeles, Insight 2026 brought together AXS partners from venues, promoters, sports organizations, and leading entertainment brands for a focused program centered on fan engagement, ticketing innovation, and revenue growth. The conference combined strategic keynotes, hands-on product previews, and real\u2011world case studies \u2014 giving partners a clear view of what\u2019s ahead for the live entertainment ecosystem.<\/p>\n

A Vision for a Smarter, More Connected Live Entertainment Ecosystem<\/h3>\n

AXS CEO Bryan Perez<\/strong> opened the event with a clear articulation of the state of the industry and the company\u2019s global growth strategy: flexibility, innovation, and a deeply fan-first philosophy.<\/p>\n

Several Product leaders, including AXS Chief Product Officer Justin Burleigh<\/strong> and Chief Technology Officer Nikhil Bobde<\/strong>, SVP Consumer Experience Katie Tomezsko<\/strong>, SVP Enterprise Experience Kelly Kibbee<\/strong>, and VP, Optimization & MarTech Whitney French<\/strong>, followed, previewing advancements across the consumer experience, enterprise security, data intelligence, and marketing optimization. Together, these updates offered attendees a sharp look at the next generation of the AXS platform.<\/p>\n

\"Bryan

AXS CEO Bryan Perez on stage at Insight.<\/p><\/div>\n

Case Studies That Brought the Vision to Life<\/h3>\n

Some of Insight\u2019s most memorable moments came from partners demonstrating innovations already reshaping live events today.<\/p>\n

Chappell Roan: Protecting Fans with Fair AXS<\/h4>\n

Fair AXS took center stage with a compelling example of verified registration and ID\u2011based ticketing keeping Chappell\u2019s pop\u2011up shows authentically fan\u2011focused. Wasserman Agent, Kiely Mosiman<\/strong> and First Fleet Concerts Owner, Sam Summers<\/strong> highlighted how intentional onsale planning protected fans and reinforced transparency.<\/p>\n

\"Panelists

Pictured (Left to Right) Ashley Dos Santos, SVP Global Communications, Kiely Mosiman, Agent, Wasserman Music, Sam Summers, Owner, First Fleet Concerts, Dean Dewulf, Head of Venues, North America.<\/p><\/div>\n

PGA TOUR + WRSTBND: The Modern Tournament Experience<\/h4>\n

The PGA TOUR\u2019s Alex Dorsch and WRSTBND co\u2011founder Conway Solomon<\/strong> broke down how smarter access control, credentialing, and payments enhance tournament flow, streamline operations, and improve the fan experience proof that incremental tech upgrades can deliver a big impact.<\/p>\n

The Big Conversations Everyone Was Talking About<\/h3>\n

Live Music & Touring: What\u2019s Really Shifting<\/h4>\n

AEG Presents and Goldenvoice\u2019s top leadership, including Brent Fedrizzi<\/strong>, Brooke Michael Kain<\/strong>, Melissa Ormond<\/strong>, and Rich Schaefer<\/strong>, unpacked the evolving economics of touring, rising production costs, shifting fan expectations, and new approaches to digital discovery, routing, and onsite experience design.<\/p>\n

\"Panelists

Pictured (Left to Right) Bryan Perez, CEO, AXS, Brent Fedruzzi, President, AEG Presents North America Regional Offices, Brooke Michael Kain, Chief Digital Officer, AEG Presents , Melissa Ormond, COO, Festivals, AEG Presents, Rich Schaefer, President of Global Touring, AEG Presents<\/p><\/div>\n

Distribution Strategies That Move the Needle<\/h4>\n

Attendees left with a clearer sense of why defining a \u201creal fan\u201d has become more difficult and what the industry needs to balance reach, protection, and trust. Leaders from The O2\u2019s Adam Pearson<\/strong>, along with the LA Galaxy\u2019s Urel Martinez<\/strong> and LA28\u2019s Allison Katz\u2011Mayfield<\/strong>, discussed challenges and opportunities in reaching real fans, the need for control over identity and data, and how global market behaviors shape outcomes.<\/p>\n

\"Stephen

Pictured: Stephen Parker, Executive Director, NIVA<\/p><\/div><\/div>\n

Ticketing Legislation: Transparency, Safety & Preparedness<\/h4>\n

NIVA Executive Director Stephen Parker<\/strong> provided an overview of current U.S. ticketing legislation and how industry groups are working together to protect fans, venues, and artists from abusive practices . He highlighted the key policy shifts shaping live entertainment and actionable steps as to what organizations should be aware of as transparency and consumer\u2011protection efforts continue to evolve.<\/p>\n

Spotlights Across the Live Entertainment Landscape<\/h3>\n

Inside L.A. LIVE: A Multi\u2011Venue District Working as One<\/h4>\n

Katie Pandolfo<\/strong> (Crypto.com Arena), Kyle Robinson<\/strong> (The Novo), Michelle Kajiwara<\/strong> (Crypto.com Arena), and Luc Robitaille<\/strong> (LA Kings) shared a behind the scenes look at how one of the world’s top entertainment districts operates in intentional, coordinated efforts. By aligning operations across venues, the campus delivers smoother fan flow, more consistent premium offerings, and unified access through AXS ticketing.<\/p>\n

\"Panelists

Pictured left to right: Kyle Robinson, GM, The Novo, Katie Pandolfo, GM Crypto.com Arena, Tom Andrus, President, North America, AXS, Michele Kajiwara, SVP Premium, Crypto.com Arena, Luc Robitaille, President, LA Kings<\/p><\/div>\n

Lessons from Singapore and Japan<\/h4>\n

Executives Dai Sakai<\/strong> (Lawson Entertainment), Melvin Koh<\/strong> (Kallang), and Shine Zhou<\/strong> (AEG Presents-Asia) shared a look into the diversity in APAC regional ticketing models \u2014 from Japan\u2019s lottery presales to Singapore\u2019s ID verification and trust\u2011based systems in Greater China. Attendees gained perspective and practical ideas for demand management, fan protection, and strengthening market credibility.<\/p>\n

\"Panelists

Pictured (Left to Right): Joe Ow, CEO SISTIC, Dai Sakai, EVP \/ Head of Ticketing, Lawson Entertainment, Shine Zhou, VP AEG Presents Asia, Melvin Koh, Deputy Head, Ticketing & Access Management, Kallang Alive Sport Management<\/p><\/div>\n

Networking At L.A. LIVE<\/h3>\n

Insight 2026 built in time for partners to experience the L.A. LIVE campus offerings, including an evening at The Novo, VIP tours of Crypto.com Arena, and an LA Kings game, adding energy and real\u2011world context to the week. Between sessions, the district\u2019s restaurants, bars, and open plazas provided an easy setting for continuing conversations and making new connections, giving attendees a chance to unwind while still engaging with peers just steps from the conference.<\/p>\n

Candid Conversations About What\u2019s Next<\/h4>\n

Insight closed with an open discussion with AXS leadership where Bryan Perez<\/strong>, Justin Burleigh<\/strong>, and Nikhil Bobde<\/strong> answered audience questions about the roadmap, transparency, anti\u2011bot protections, and upcoming product investment areas.<\/p>\n

See You in Denver for Insight 2027<\/h4>\n

A huge thank you to all who joined us in Los Angeles! The momentum from Insight 2026 is already shaping what\u2019s coming next, and we\u2019re excited to welcome partners to Denver in 2027 for an even bigger, more connected, and more actionable Insight experience.<\/p>\n

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AXS’s annual partner conference, Insight, took place over three days in Los Angeles, bringing together partners and organizations from leading entertainment brands.<\/p>\n","protected":false},"author":4,"featured_media":1644,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39,48],"tags":[20,17,14,47,26,65],"class_list":["post-1643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-information","tag-announcement","tag-axs","tag-client","tag-conference","tag-partnership","tag-ticketing"],"_links":{"self":[{"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/posts\/1643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/comments?post=1643"}],"version-history":[{"count":0,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/posts\/1643\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/media\/1644"}],"wp:attachment":[{"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/media?parent=1643"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/categories?post=1643"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/tags?post=1643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}