[et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” background_position=”top_center” width=”100%” custom_padding=”50px||50px||true|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row custom_padding_last_edited=”on|tablet” admin_label=”Headline Row” _builder_version=”4.19.0″ _module_preset=”default” width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_padding_tablet=”|5%||5%|false|false” custom_padding_phone=”|5%||5%|false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.22.2″ _dynamic_attributes=”content” _module_preset=”default” text_font=”Euclid Circular B Semibold|||on|||||” text_font_size=”10px” text_line_height=”1.4em” header_3_font=”Euclid Circular B – Regular||||||||” header_3_text_color=”#505050″ header_3_font_size=”20px” header_3_line_height=”1.1em” max_width=”675px” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||3px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJjYXRlZ29yeSJ9fQ==@[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ _dynamic_attributes=”content” _module_preset=”default” text_font=”Euclid Circular B Semibold||||||||” text_font_size=”12px” text_line_height=”1em” header_3_font=”Euclid Circular B – Regular||||||||” header_3_text_color=”#505050″ header_3_font_size=”20px” header_3_line_height=”1.1em” max_width=”675px” module_alignment=”center” custom_margin=”0px||10px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}” theme_builder_area=”post_content” admin_label=”Text”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9kYXRlIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJkYXRlX2Zvcm1hdCI6ImRlZmF1bHQiLCJjdXN0b21fZGF0ZV9mb3JtYXQiOiIifX0=@[\/et_pb_text][et_pb_text admin_label=”Headline” _builder_version=”4.22.2″ _dynamic_attributes=”content” _module_preset=”default” text_font=”Euclid Circular B Semibold||||||||” text_text_color=”#505050″ text_font_size=”34px” text_line_height=”1.1em” header_font=”Euclid Circular B – Semibold||||||||” header_text_color=”#FFFFFF” header_font_size=”42px” header_line_height=”1.1em” background_enable_color=”off” width=”100%” max_width=”675px” module_alignment=”center” custom_margin=”0px||20px||false|false” custom_padding=”0px||0px||true|false” header_text_shadow_style=”preset1″ header_text_shadow_color=”rgba(0,14,46,0.29)” global_colors_info=”{}” theme_builder_area=”post_content”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@[\/et_pb_text][et_pb_text module_id=”news_subhead” _builder_version=”4.22.2″ _module_preset=”default” text_font=”Euclid Circular B Regular||||||||” text_font_size=”20px” text_line_height=”26px” header_3_font=”Euclid Circular B Semibold||||||||” header_3_text_color=”#505050″ header_3_font_size=”20px” header_3_line_height=”26px” max_width=”675px” module_alignment=”center” custom_margin=”||10px||false|false” custom_padding=”||20px||false|false” custom_css_main_element=”line-height: 26px !important;” global_colors_info=”{}” theme_builder_area=”post_content”]Satisfi Labs ushers in a new era of live event customer service with AXS, giving fans access to more accurate and timely information than ever as they prepare to attend an event[\/et_pb_text][et_pb_image src=”https:\/\/solutions.axs.com\/us\/wp-content\/uploads\/sites\/2\/2023\/10\/ai-chat-axs-smartphone-768×768-1.webp” alt=”Smartphone screen displaying AXS\/Satisfi Labs customer support chat” title_text=”ai-chat-axs-smartphone-768×768″ _builder_version=”4.22.2″ _module_preset=”default” width=”50%” custom_margin=”|||20px|false|false” custom_css_main_element=”float: right;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” theme_builder_area=”post_content” admin_label=”Image”][\/et_pb_image][et_pb_text admin_label=”Article Body” _builder_version=”4.22.2″ _module_preset=”default” text_font=”Euclid Circular B Regular||||||||” text_font_size=”18px” text_line_height=”1.5em” header_font=”Euclid Circular B Semibold||||||||” header_2_font=”Euclid Circular B Semibold||||||||” header_3_font=”Euclid Circular B Semibold||||||||” header_3_text_color=”#505050″ header_3_font_size=”20px” header_3_line_height=”1.2em” header_4_font=”Euclid Circular B Semibold||||||||” max_width=”675px” module_alignment=”center” custom_padding=”10px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
LOS ANGELES, CA<\/strong> \u2014 Today, Satisfi Labs, a leading provider of conversational AI solutions, ushered in a new era of live event customer service with AXS, a global leader in ticketing for live entertainment, giving fans access to more accurate and timely information than ever as they prepare to attend an event.<\/span><\/p>\n Everyday questions like, \u201cHow do I transfer my tickets?\u201d or \u201cCan I sell my tickets?\u201d are now immediately answered through the generative AI enhanced chat feature allowing the AXS Contact Center human representatives to spend quality time solving more complex situations fans may encounter. AXS deployed the AI chatbot in their North America, Europe, and Australia markets, to elevate customer service offerings on major buying platforms \u2013 axs.com and the AXS App, powered by Satisfi\u2019s patent pending Context Large Language Model (LLM) Response System. AXS saw immediate reduction of customer service wait times and increased satisfaction since implementing the system.<\/p>\n \u201cQuickly resolving inquiries, particularly during major event on-sales, is critical to the overall fan experience. For three years, Satisfi Labs has helped us quickly and easily service our customers and address their inquiries.\u201d said Tom Andrus, Chief Operating Officer for AXS. \u201cWe look forward to continuing our integration and improving together as we deliver the best customer experience in the industry.\u201d<\/p>\n AXS is pioneering the use of LLMs for customer satisfaction and efficiency in ticketing commerce with the use of Satisfi Labs\u2019 technology leading to the chat experience leverages enhanced intent routing, automated answer generation, intent reporting, and language capabilities, which will soon be used to engage AXS customers. This technological leap empowers brands to take command of their answers, combining generative AI efficiencies with meticulous control to ensure consistently on-brand and compliant responses.<\/p>\n \u201cWe are incredibly proud to support AXS in their mission to improve the customer experience,\u201d said Don White, CEO of Satisfi Labs. \u201cTicket service providers like AXS are embracing the current moment and the technology that will allow them to take the customer experience to new heights, understanding the positive impact that it has on both the customer and the provider. We look forward to continuing this partnership and seeing what we can accomplish together.\u201d<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Satisfi Labs ushers in a new era of live event customer service with AXS, giving fans access to more accurate and timely information than ever as they prepare to attend an event<\/p>\n","protected":false},"author":4,"featured_media":945,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[13],"tags":[36,17,16,37],"class_list":["post-944","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release","tag-ai","tag-axs","tag-press-release","tag-support"],"_links":{"self":[{"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/posts\/944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/comments?post=944"}],"version-history":[{"count":0,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/posts\/944\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/media\/945"}],"wp:attachment":[{"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/media?parent=944"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/categories?post=944"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solutions.axs.com\/us\/wp-json\/wp\/v2\/tags?post=944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}