Onsite Check-in/Registration

AXS Business Unit Meet-Up

Dinner and Networking at The Novo at L.A. LIVE

Breakfast

First-timers Session | Strategies for a Seamless Transition to AXS and a Powerful Insight Experience

Hear from seasoned AXS clients as they share tips on transitioning from other providers, working with AXS, and getting the most out of your Insight experience.

• Kim Pabst — VP, Theaters & Residencies, AXS

General Sessions (Exact Times TBA)

Opening Keynote | Shaping the Future of Live, Together

Kick off Insight 2026 with a look at AXS’ global vision for the next era of live entertainment. Explore how flexibility, innovation, and partnership are redefining the fan experience and how clients and partners are central to shaping this future with AXS.

• Bryan Perez — CEO, AXS

Product Keynote

Take a tour through the product innovations driving AXS into the future. From fan experience to enterprise security, unlock more to power your business and enhance your ability to put inventory where fans already are.

• Justin Burleigh — CPO, AXS
• Katie Tomeszko — SVP, Consumer Product, AXS
• Kelly Kibbee — SVP, Enterprise Product, AXS
• Whitney French — VP, MarTech Optimization, AXS

Case Study Spotlight: Chappell Roan & Fair AXS

When Chappell Roan announced her pop-up shows, she didn’t just sell tickets—she made it her mission to do everything possible to prioritize and protect her fans. This led her team to utilize Fair AXS, our verified registration and ID-based ticketing product, to block bots, validate buyers, and stop scalpers from hijacking the moment. This session unpacks how an artist’s vision, management strategy, and ticketing technology came together to protect her community and set a new standard for fan-first onsales.

• Kiely Mosiman — Agent, Wasserman
• Sam Summers — Owner, First Fleet

Lunch

Breakout Sessions + AXS Innovation Lounge (Exact Times TBA)

Beyond the Gate: Innovation in Fan Access & Engagement

Explore cutting-edge advancements from WRSTBND in access control, credentialing, data capture, and point-of-sale technology—tools designed to optimize operational efficiency, enhance the fan experience, and drive higher sales throughout your venue. Hear from industry leaders who are using tech to create secure, seamless, and personalized experiences—setting the standard for the future of live events worldwide.

• Conway Solomon — CEO, WRSTBND

Redefine How Fans Buy Tickets with Payment Flexibility

Hear from leading industry venues and events on how they offer fans flexible payment options to enhance the purchasing experience. Learn how installment plans and multiple payment methods reduce barriers, boost conversions, and make ticket buying easier for every fan.

• Amanda Gray — SVP, Festival Ticketing, AEG Presents
• Carey Carson — SVP, Partnerships & Sponsorship, AXS

Fan-Centric Strategy: How Data Drove Record Sales for Festivals & Faires

In this interview session, hear how Wandering in Time Productions transformed fan engagement—and ticket revenue—by integrating smarter ticketing structures with a deeply immersive content and communication ecosystem. Join WITP’s Marketing Director, Kristin Maher, as she shares a behind-the-scenes look at how her team achieved record-breaking sales, multiple sell-outs, and a blended 17x ROAS across traditional and digital channels.

• Kristin Maher — Marketing Director, Wandering in Time Productions

AXS Innovation Lounge

A hands-on showcase of AXS technologies and partner solutions. Attendees can demo WRSTBND, test mobile entry experiences, and explore new integrations designed to create fan-first live events.

Dinner at Tom’s Watch Bar

Los Angeles Kings vs Dallas Stars at Crypto.com Arena

(Note: Attendees must opt in.)

Onsite Check-In/Registration

General Sessions (Exact Times TBA)

L.A. LIVE Spotlight

A behind-the-scenes look at one of the world’s most iconic entertainment campuses. Executives from Crypto.com Arena, NOVO, and the Los Angeles Kings share how they align around a unified vision, forge strategic partnerships, and innovate collaboratively to shape the future of live entertainment and elevate the fan experience.

• Katie Pandolfo — GM, Crypto.com Arena
• Kyle Robinson — GM, The Novo
• Michele Kajiwara — SVP Premium, Crypto.com Arena
• Luc Robitaille — President, Los Angeles Kings

Distribution Without Limits | Reaching real fans where they are

Discover how expanding distribution channels across marketplaces, social platforms, and fan networks fuels database growth, delivers higher revenue, and ensures tickets reach real fans. Join industry leaders as they discusses today’s industry challenges.

• Allison Katz-Mayfield — SVP, Games Delivery & Revenue, LA28
• Urel Martinez — CRO, LA Galaxy

On the Ground, Around the Globe: Stories of Growth from Singapore to Japan

A storytelling-driven session where leaders from AXS, SISTIC, Lawson Entertainment, and client partners share real examples of collaboration and innovation in action — from race tracks to volleyball courts.

• Dai Sakai — EVP/Head of Ticketing, Lawsons Entertainment
• Joe Ow — CEO, SISTIC
• Shine Zhou — VP, AEG Presents – Asia

Lunch

Breakout Sessions + AXS Innovation Lounge (Exact Times TBA)

Revenue Growth Workshop | From Souvenirs to Upsells — Unlocking Every Dollar

This interactive session will explore how leading events, teams, and venues are capturing more value across every touchpoint—from premium and VIP offerings to upsells, and fan-focused add-ons.

• Brittany Grayson — Senior Director, Ticketing, Vegas Golden Knights
• Nicole Paparozzi — Director of Ticketing, Bowery Presents
• Andy Levine — Director of Ticketing, Pier 17
• BJ Rayburn— Director of Ticketing, PromoWest

Ticket Distribution | Strategy that Sells

Hear from industry executives as they discuss how they optimize AXS’ distribution tools and integrations to fuel growth, reach new audiences, and achieve strategic goals.

• Erika Green — SVP, Ticketing, AEG Presents
• Stephen Geary — Business Intelligence, San Diego Gulls
• Lauren Lopez — VP Ticketing Operation, MGM
• Thomas Carrier — GM, Blue FCU Arena

Moments that Matter | Turning Celebration into Ticket Sales

From awards shows to anniversaries, special moments create powerful opportunities to connect with fans and build brand loyalty. Hear how clients are successfully leveraging feel good celebration to enhance branding, drive ticket sales and create memorable experiences.

• Carrie Suafo’A — VP Ticket Ops, Crypto.com Arena
• Christina Pryor — Director of Ticketing, Opry Entertainment Group
• ​​Helen Marriott — Marketing Director, NEC Group

AXS Innovation Lounge

A hands-on showcase of AXS technologies and partner solutions. Attendees can demo WRSTBND, test mobile entry experiences, and explore new integrations designed to create fan-first live events.

Closing Session | AXS Leadership Town Hall

Dinner and Networking at The Lazy Dog